FAQ
ORDERS
Our team works quickly to get your order out to you. Once your order is submitted, we are unable to make any changes, including address changes, item changes, or cancelation requests.
If you need a change of address for your package, please contact the shipping carrier to update your shipping information or request that your package is delivered to an access point / local pick-up location near you. Farmer's Son Co. is not responsible for lost packages due to incorrect shipping addresses, thanks for your understanding!
Farmer's Son Co. candles and accessories make perfect gifts for any occasion. To include a personalized note with your order, please write it in the order notes field and we'll share it with your recipient on a Farmer's Son Co. postcard.
Invoices are not included in gift orders, so recipients will not see the price of the order.
Yes! We're excited to offer click & collect for your order. Please select the pickup option at checkout. We'll pack your order and will email you with instructions when your order's ready!
Farmer's Son Co. Lab & Creative Space: 1079 Wellington Avenue, Unit 115 (with entrance on Erin Street)
Monday thru Friday - 10am until 5pm
Please note that we take the odd mental health day as a team and are closed on the usual holiday dates. We'll let you know if there's any changes to our hours of operation when sending your pickup instructions.
We know that finding the perfect scent can be a personal experience, that's why we created the Farmer's Son Co. gift card! Let your loved one pick their favorite Farmer's Son Co. fragrance in our soy candles, incense cones, kitchen linens, gifts and more.
Here’s how our gift cards work: gift cards are delivered by email after purchase and contain redemption instructions; we do not ship physical gift cards. If you'd like the gift card sent directly to the recipient's inbox, please include their email address at checkout, not yours. Or feel free to email it to yourself and then forward or print the gift card afterwards.
Gift cards are available in $25, $50, $100, $150 and $200 increments only and there are no additional processing fees.
Gift cards are available to use at farmerssonco.com as well as in our physical shoppe in Winnipeg's West End. Please note that gift cards cannot be returned or refunded, but they do not expire!
To find your favorite Farmer's Son Co. products locally, checkout our stockists page for a list of Farmer's Son Co. retailers in your area. If there’s a local shop you’d love to see us in, let us know by sending an email to charley@farmerssonco.com.
In Winnipeg? We'd love to have you swing by our lab & creative space to explore our Candle Canteen counter! Checkout the Candle Canteen page here.
We do! To request to become a Farmer's Son Co. stockist, please submit your store's information using our wholesale stockist form; our team will follow up shortly.
As an artisan studio, we craft each and every Farmer’s Son Co. candle by hand. As such, we are only able to offer so many pieces and are unable to offer our candles to everyone that is interested. We’re open to new wholesale opportunities that we deem a good brand fit. We reserve the right to say no to any opportunity that we feel may not be in the best interest of our brand. We reserve the right to turn down opportunities that don't lineup fit / business ethics wise.
We prefer to limit the number of stockist partners per retail market to ensure fairness of existing shops carrying our range.
If you're interested in placing a bulk order, please send an email to hello@farmerssonco.com with details of your project.
Our team is dedicated to ensuring that you have a great shopping experience, but we're also human and sometimes mistakes happen. Please email us at hello@farmerssonco.com as soon as possible with a photo and your order number so we can make it right.
Shipping
We ship throughout Canda, including to friends with PO boxes or RR markers.
We offer complimentary shipping on orders of $110 (before applicable taxes) for orders to BC/AB/SK/MB/ON.
Complimenatry shipping on orders of $125+ (before applicable taxes) for the rest of Canada.
We offer international shipping to the USA only, but hope to add additional countries in the near future.
We currently offer international shipping to the USA only. American orders will arrive within approx. 5-10 business days once shipped. All orders to the USA are shipped for a flat-rate of $20 CDN.
International customs + duties are determined by the receiving country and are the customer's responsibility to pay.
We offer complimentary shipping on orders of $110+ (before applicable taxes) for orders to BC/AB/SK/MB/ON.
Orders under $110 to BC/AB/SK/MB/ON will be charged a flat shipping rate of $15 CAD.
Complimentary shipping on orders of $125+ (before applicable taxes) for the rest of Canada. Orders under $125 to these provinces & territories will be charged a flat shipping rate of $20 CAD.
Please remember that we are an independently owned and operated artisan studio. We're not a multi-national conglomerate and as such our shipping fees reflect what we, as a small brand pay.
All orders are processed and shipped within 2-3 business days. Please allow for additional processing time around major sales or during holidays.
Once picked up and scanned in by our carriers, domestic orders shipped within Canada may take 2-10 business days to arrive, depending on location. Rural locations and addresses in the territories may take longer.
Orders shipped to the USA will arrive within approx. 5-10 transit days.
Please note: once a package is shipped, the tracking information is outside of our control and the final delivery is out of our hands. We are currently unable to replace missing or stolen packages. It is the responsibility of the purchaser contact the carrier to file an insurance claim.
It can take up to 48 hours to update once a shipping label has been created. If you haven't received any updates after 48 hours, please reach out to our team at charley@farmerssonco.com and we'll be happy to review and advise. We also recommend contacting the carrier directly with any shipping related issues since they'll have more information available.
Farmer's Son Co. ships parcels Monday through Friday only. Orders placed after 11am each Friday are shipped the following Monday / Tuesday.
We’ve gotten pretty good at making sure we pack things well but sometimes your local carrier has some anger they’re looking to work through and our packages take the fall.
If your candles arrived damaged please reach out to charley@farmerssonco.com with your order number and proof of damage within 48 hours of receiving your shipment.
Please avoid leaving your packages outside in the hot summer sun when possible.
As soon as a package leaves our lab, delivery time (including delays) is up to the carrier. We kindly ask that clients allow 3-5 business days from the delivery date for the package to hopefully find its way to the correct address. Sometimes carriers may mark a package as delivered before it actually reaches it's destination or in some cases, the package has been delivered to an Access Point/Locker for customer pickup. We recommend contacting the carrier directly with any shipping/delivery related issues since they'll have more information available.
We also encourage clients to double-check that your shipping address is correct before checking out; Farmer's Son Co. is not liable for missing/lost/stolen packages due to incorrectly entered shipping information and we’re unable to request address changes with the carrier once the package has been processed.
Please email us at charley@farmerssonco.com if you still haven't found your order within 3 business days of the recorded delivery date.
Returns and exchanges
Due to the handcrafted nature of our candles, all candles ordered through our website are final sale with exception of possible manufacturing defects.
If you’re experiencing an issue with your pieces, please reach out to us and we’ll see if they can share some troubleshooting tips.
We do not accept exchanges on gifted pieces.
If you are not familiar with our candle scents, we encourage you to purchase our tea light kits to explore our scent profiles. You can learn more about our kits by clicking here.
Food & skincare products are a final sale. Home decor pieces may be exchanged within 30 days of purchase with proof of receipt.
Contact Us
Feel free to contact our Customer Care team via our submission form or email charley@farmerssonco.com and we'll be happy to assist!